Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or simply want to tell us what you think of the site? This page covers how to reach the AU Online Casinos team and what you can expect once you do.
How to Reach Us
Email is the best way to get in touch. We read every message that comes through and try to reply within two working days. Send your enquiry to [email protected] and, where relevant, let us know which casino review or page you're writing about — it helps us route your message to the right person and gives you a faster answer.
What We Can Help With
- Questions about our reviews — If you'd like more detail on how we've rated a particular operator, including their bonus terms, payment options or licensing information, ask away.
- Corrections — Online casino offers, wagering requirements and payment methods change often. If something looks out of date, we want to know so we can check it.
- Suggestions for coverage — If there's a topic, casino, or payment method you'd like to see covered in more depth, tell us. Reader input genuinely shapes what we publish next.
- Partnership and editorial enquiries — If you represent an operator or industry body and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we'll point you towards support services. You can also read more on our page covering Best Non GamStop Casinos 2026 if that's relevant to your situation.
What Happens When You Email Us
A real person on our team reviews every message — we don't rely on automated replies to stand in for an actual answer. We aim to respond within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from someone else on the team, we'll let you know rather than leaving you waiting without an update.
Before You Contact Us — A Few Things Worth Knowing
AU Online Casinos is an independent comparison and review site focused on online casinos available to players in Australia, including coverage of licensing, bonuses, online pokies, live dealer games, payment methods and withdrawal speeds. We're not a casino operator ourselves, so we can't process deposits, withdrawals or account issues — those requests need to go directly to the casino in question through their own support channels.
Where our content discusses operators such as VegasNow, Wincrown, Casea and others featured on the site, our rankings and ratings are based on our own research into publicly available terms, licensing details and features. If you've had a direct experience with an operator that you think we should know about, we're happy to hear it, though we'd encourage you to raise account-specific issues with the casino's own support team first.
A Note on Accuracy and Fairness
We aim to keep our content current and balanced, and reader feedback plays a genuine part in that. If you believe something we've published is inaccurate, unclear, or missing important context — whether it's about a bonus offer, a payment method, or a licensing detail — let us know and we'll take a look. We're not here to oversell any operator, and we'd rather correct a mistake than leave it standing.
Thanks for taking the time to visit this page. Whether it's a quick question or detailed feedback, we look forward to hearing from you.